Terms and Conditions

Our Terms

  1. These terms and conditions do not affect your statutory rights. Your use of this website is subject to your agreement to be bound by English law and to these terms and conditions.
  2. Use of broadbandcompareuk.com is free .
  3. We purchase information about individuals, properties and neighbourhoods from other companies. We refer to these companies as 'our suppliers'. We, together with our suppliers, agents and employees, take no responsibility for the contents of the result of a search, its completeness or its usefulness.
  4. You agree that you will not hold us, our employees, or any of our suppliers liable for any direct or indirect damages, costs, losses or expenses of any nature resulting from the use or misuse of the information delivered by us. You agree not to hold our suppliers liable for any delay in delivery or if we fail to supply you or if we omit any information for any reason. You agree to indemnify and keep indemnified us, our employees and agents and our suppliers against any claim or action made against them for any losses damages costs or other expenses in connection with your use of our services.
  5. Our suppliers and we will take care to exercise reasonable skill in providing accurate information to you. The information supplied to you is provided to our suppliers and us from other companies whose accuracy we do not control or influence. We do not limit nor exclude any liability we may have to you for death or personal injury caused by negligence. In any other instance you agree that we have no liability to you for the use of broadbandcompareuk.com.
  6. You agree that you will not use the information provided by us in any way that might be detrimental to us or to our suppliers. We continually try to improve the services we offer and may change the contents of this web site, the suppliers of information and any other aspect of our products and services without notice.
  7. We provide links to other sites on our website. These are provided for your convenience. We have no control over the content of the linked web sites and assume no liability or responsibility for their accuracy, completeness or otherwise.
  8. In the event of any dispute between us regarding the interpretation of these terms and conditions or the rights and obligations of either of us, as an alternative to any right you may have to take legal proceedings in England, you may choose to submit the dispute to the Financial Ombudsman Service. If you wish to do this, it is important that you follow the following complaints procedure. First, please email us at info@broadbandcompareuk.com. Our complaints policy is that:
    • We will acknowledge your complaint usually within 24 hours and always within 2 working days.
    • We will deal with it confidentially.
    • We aim to provide a fair response within 5 working days.
    • If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made.
    • If you are unhappy with our response, you can appeal to our Joint Managing Directors for a personal review of your complaint, by writing to the address below.
    • if your complaint is still not resolved after following the above steps, you are entitled to refer it to the Financial Ombudsman Service.
  9. We operate this website from our registered office at 20-22 Wenlock Road, London, England, N1 7GU. In common with most others, this website can be accessed from almost anywhere in the World. If you are not accessing the website from England or Wales, the laws that apply to your country may well differ from those of England. In accessing this website, you agree that these terms and conditions and your use of this website shall be governed in all respect by the laws of England, without regard to conflict of laws or other regulation and in particular shall not be governed by the United Nations Convention on the International Sale of Goods. We make no representation that materials on this website are appropriate or available for use in other locations. Accessing this website from territories where the content is illegal or unlawful is prohibited. If you choose to access this website from other locations then you agree that you do so entirely at your own risk and that you are responsible for compliance with local laws including any laws regarding the transmission of data exported either from England or from the country in which you reside, or from the country you are in when you access the website.

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