Frequently Asked Questions

Frequently Asked Questions

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What is Broadband?

Broadband is a faster way of accessing the internet. It enables users enjoy faster uploads ad downloads which was impossible with dial-up connections. Besides, broadband lets users enjoy landline and internet connections by sending information to and from your computer via electrical signals using satellite transmission, plastic fibres, glass or copper telephone wires.

What are the Different Types of Broadband Connections?

There are different types of broadband high-speed transmission technologies like: Cable Modem: Cable Modem provides broadband through coaxial cables that deliver sound and pictures to your television. This type of broadband is usually an external device with two connections. One connection is to the computer, and the other one to the cable wall outlet, and provides a speed of up to 1.5Mbps and above. Digital Subscriber Line (DSL): This is a wireline transmission technology that is more efficient and faster in transmitting data compared to traditional copper telephone wires. It can transmit data at speeds ranging from hundreds to millions of bits per second, depending on how far you are located from the telephone company. Fibre: This is a hundred times faster than cable and DSL modem. It uses fibre optic technology which transforms the electrical signal transmitting data to light which is then sent through a glass fibre with about a human hair’s diameter. Satellite: This is a type of wireless broadband that provides internet connectivity to remote or sparsely populated areas and works just like satellite TV and telephone.

How do I get broadband?

Getting broadband is very simple. All you need to do is identify a suitable service provider and follow the application process. However, it is advised to do some research about the different types of broadband available and what they offer. Also, read reviews on different service providers to find the best service providers. Lastly, compare different package deals to find out which one is best for your internet needs. It also helps getting recommendations from friends and family members as it saves time that is otherwise spent on doing research. You need to know your internet needs before choosing your broadband to choose a broadband with suitable speed. For instance, if you need the internet connection for online gaming or streaming videos, you'd be better off with a fibre optic broadband as it is very fast and reliable. However, if you need broadband for basic internet needs like sending and receiving emails, DSL or cable broadband is enough.

What is Traffic Management?

Traffic management is a technique used by broadband service providers to restrict, prioritise and ration the usage of connections and networks by broadband customers. It ensures the smooth running of the service even when many people simultaneously use the internet. The types of traffic that are prioritised differ from one provider to another. However, providers usually prioritise things like video streaming to keep the videos from cutting out or buffering. They give less priority to traffic that does not need speed such as sending emails and downloading music and videos, which is kept in the regular lanes in the peak hours of the day. Nowadays, a lot of broadband service providers do not manage their traffic, which is what you need to check. This is important because poor traffic management can lead to a poor internet connection where it’s difficult doing simple tasks like sending emails. Do some research to identify service providers that don't practice traffic management and provide affordably priced services.

What is the advantage of switching providers?

A lot of people do not switch providers because they do not know its many benefits. First and foremost, you can save a lot of money if you choose a limited-time or exclusive deal with the new provider. The other benefit is a faster internet connection, which is why many people switch providers. Switching providers also gives you additional benefits like more TV channels, free calls and higher usage allowance. The choice to switch providers depends on your needs. Do you need faster speed than what you are getting from your current service provider? Do you need additional features not offered in your broadband deal? If your answer to these questions is yes, you probably need to switch providers. The best thing about switching providers is that you get a package that suits your internet needs. Keep yourself updated about different package deals as service providers are constantly coming up with attractive deals to stay ahead of the competition.

Can I keep my current email address when I switch providers?

Broadband service providers offer free email addresses to all their new customers. If you wonder what happens to the email address when you cancel your current contract and switch to another provider, it depends on your current service provider. While some delete the email address permanently once the contract is terminated, others like Plusnet, Virgin Media, Sky and BT let you keep the email address but they charge for it. It is very important to find out what happens to your email address when you switch providers before terminating your contract. You risk losing all your important messages and email accounts linked to the email address if your service provider does not allow you to keep the email address. Before you terminate the contract, make sure you backup all your important messages. However, it’s not needed if the service provider allows you to keep the email address. You just have to inform them early enough before you switch.

Does bundling save me money?

Bundling is where you get most of your home communication services from one service provider and is very advantageous. It not only makes your life easier but also affordable as it saves you up to £500 compared to getting separate deals. Besides, with bundling you deal with only one service provider, meaning you get only one bill at the end of the month. You also needn’t contact numerous service providers when you experience problems with the services. However, think carefully before you get a bundle deal. Do you really need all its services? If not, you'd be better off getting a single service. However, you should take the bundle offer if you need all the services, as it’s more affordable compared to getting separate services. Make sure you compare different service providers' bundle deals to find out which one meets your needs and budget the best.

What do I need to have to get broadband?

There are several things you need to get broadband like: Phone line:  Phone lines are single -circuits found in telephone communication systems, used to deliver DSL cable services and telephone services to premises. Therefore, if you intend to get broadband and do not have a phone line, you need to get one especially if you plan at getting DSL broadband. Microfilter: A microfilter is a device that lets you simultaneously use your broadband and phone services without any interruption. You will experience a lot of noise in your phone line without it. So make sure you have one if you plan to get broadband for your home or business. Router: Routers provide high-speed internet access for two or more computers and are important if you plan to use the internet on a number of computers. It lets each user have an easy and fast connection without signal interference.

What is ADSL broadband?

ADSL broadband is currently the most popular UK broadband which transmits data through the copper wires in your phone line at a speed of up to 17Mbps. It is great for users with basic internet needs such as sending and receiving emails and other tasks that do not require a very fast internet connection. Most people prefer it because it is very affordable. However, it may become obsolete in the near future because of the increased popularity of fibre optic or superfast broadband which provides a hundred times faster internet connection compared to ADSL broadband. Besides, they are best for remote and sparsely populated areas. The only downside is that this superfast broadband is quite expensive. However, improvements are being made to make it more affordable for and accessible to all UK residents.

What is fibre broadband?

Fibre broadband is a new and advanced mode of internet delivery created as a solution for the challenges of telephone lines. Since telephone lines were not created with the internet in mind, transmitting internet data through it is challenging. This causes signal interference which lowers the internet speed. Fibre optic broadband transmits the electrical signals to light and transmits the data through glass fibres almost the size of a human strand. This kind of data transmission provides a faster internet connection without signal interference. Besides, it lets people in remote and sparsely populated areas easily access the internet since there is no need to be close to a BT exchange to enjoy this broadband. Fibre broadband is expected to replace the most common UK broadband; ADSL.

How much speed will I get?

A lot of customers are frustrated and confused about internet speeds. Sadly, the 'up to' speed that internet service providers advertise is not what you get for the following reasons. First and foremost, the speed you receive depends on how close you are to the telephone exchange. If you are close to the telephone exchange, you will receive a faster internet speed compared to being far from the telephone exchange. The other reason for not getting the advertised speed is the number of people getting internet services from the same provider. The more the people, the slower the internet speed. Last but not least, your internet connection may be affected by the number of devices connected to the internet. Fibre broadband does not have these challenges, which is why many UK people are switching to fibre optic broadband.

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