We’re all aware of the Post Office and the delivery services it provides across the UK. However, they also offer extra services to customers including personal loans, insurance and also broadband and phone packages. In this guide, I will look into the history of the Post Office and how they came to start offering broadband services. I will also look into the typical target customer for Post Office Broadband and how they currently market to those customers. In summary, I will look at the current broadband deals for the Post Office and offer any advice on how to get the best price.
Post Office broadband was born from the parent company Post Office Ltd which is well-known un the UK as the place to buy stamps stationary and to send our mail. Post Office Ltd was formed in 1968 after the original company General Post office was dissolved. The birth of General Post Office goes back as far as 1660 where it was established by Charles II and grew to be the state postal and telecommunications carrier.
Early postal services consisted of a network of post offices where senders could submit items to be sent across the UK just as it is today. The post was then sent to sorting stations, and from there the post was distributed to the receiver. During the early post office days, the charge for sending was based on the distance the item had to be carried. It wasn’t until 1840 that the Uniform Penny Post was introduced to offer a single cost for postage.
The Post Office first become involved in telecommunications in the 19th Century where the Telegraph Act 1868 granted the Postmaster-General the right to acquire telegraph companies in the United Kingdom. The Post Office started its telephone business in 1878, and although telephones were initially on an independent network, the Postmaster General obtained a court judgment to say that telephone conversations were within the remit of the Telegraph Act. This allowed the General Post Office to license all telephone networks to them.
Telecommunications began to really grow for the Post Office after the second world war where the demand for telephone services shot up. The telephone network was in need of much repair, and investment after the war, and a lot of the network was out of date.
Post Office also began introducing banking services as far back as 1861, and this is a time in which Post Office services began to grown from simply postal services. In 1965 they also formed a lottery bond called Premium Bon which is still around today.
The Post Office has seen a lot of its history in telecommunications and so it’s natural that the Post Office get involved in broadband today and try and recover some of its histories through its products.
The Post Office started offering broadband around 2007/2008, although the packages that were being offered were not always as good value as competing brands. The customer service ratings were also low in the early days, and most of their packages had a usage cap. The original broadband package was in conjunction with BT broadband, however, since 2013 it has been with TalkTalk. This was mainly down to the fact that Post Office was one of a very few ISP’s that were still offering original ADSL lines which could only offer speeds up to 8mb. The majority of its competitors were offering faster speeds in ADSL 2+ or fibre.
Based on the history of Post Office Broadband it’s quite clear to see that the infrastructure and packages on offer with the Post Office may not be as robust or high quality as the likes of Plusnet Broadband or BT Broadband. There are however some customers who may see the benefit of signing up with Post Office Broadband.
Post Office broadband do not offer fibre optic broadband to its customers. Currently, this is due to the fact they target customers who may not see the full benefit of fibre broadband. The majority of Post Office Broadband sales and advertising is in its own stores across the UK. Compared to most broadband providers who mainly sell via their website, they are one of a few who can also offer broadband in person rather than online or over the phone.
For many people, the Post Office is a national symbol and has been a firm part of our nation for many years. As a result, people see the Post Office as a brand they can trust and so while they are happy to bank and send letters with the Post Office many are also happy to get their broadband and phone from them too.
Currently, the Post Office offer just one broadband package. As they do not currently offer a fibre broadband package, the speeds are up to 17mb per second on an ADSL 2+ line offered in partnership with TalkTalk.
The Totally Unlimited Broadband package includes unlimited downloads and speeds of up to 17mb per second. What speed you actually get depends on the speeds in your area, please check our post code checker to see what speeds are available to you.
This broadband package also comes with a home phone deal of free weekend calls, free caller display and 1571 voicemail and you have the option to boost your package to include free anytime the UK calls for an extra £7 per month.
The price of this package is just £19.99 for 18 months. This is a great introductory price and rivals many of the bigger broadband ISP’s. What makes this a great deal is the included line rental and calls package, which many broadband suppliers do not offer.