Wireless devices are ubiquitous these days and the fact of the matter is that we cannot possibly imagine surfing a single day without broadband connection. Yet, despite the proliferation of the data hungry devices in our homes and offices, the broadband connections still have not been made flawless. However, if you are facing trouble while buffering a video or playing your favourite online game, chances are that the problem lies at your terminal and it may not be the fault of your internet service provider. Therefore, working upon the following basic troubleshooting tactics often help in solving the wireless broadband problems, and you wouldn’t even have to call your network provider.
Perform a ping test on the command prompt first to verify if you can still connect with the web. In Windows operating systems, you can ping any website by typing ping followed by the IP address of the website that you want to check the connectivity with. If you do not know the name of the website, you may type the complete URL. What ping actually does is that it sends small packets of data to the desired website and determines the amount of time it is taking for it to respond. The time is measured in milliseconds, if the test runs successfully. However, if you do not get any results, there may be something wrong with the modem, router or the ISP.
Before moving towards fixing the router and the modem, it is advisable that you check that the telecommunication cable entering the house is properly inserted in the enclosure and it is not broken or chewed upon by the critters. The splitter should be clean and not rusty. If you suspect that there is something wrong with the splitter, you will have to replace it.
It does not matter if the broadband connection is DSL, fibre optical, or cable network, if the internet is not working at all, you must stop and troubleshoot the modem. This is because this is where the broadband connects your devices with the World Wide Web. If there is no connectivity at the modem level, it means that only the ISP can come to your rescue now.
Knowing the fundamental differences between the modem lights and interpreting the blinking sequences will help you in diagnosing the problem at the grass root level. Having pertinent documentation is quite essential so search the model number of the modem and print out relevant pages from the instruction manual. Check if the power LED is switched on, but if there is no power, turn off the modem and the router and restart after a few minutes. After the power of the modem is on, wait for the LAN/WAN led light to blink. Most routers have a constantly flashing LED to display internet connectivity. If the status of the LAN/WAN LEDs is still not on, turn the router and check if there is a blinking of the Ethernet port lights. You will have to turn off the router and connect the cables again in the port to make sure if they are inserted correctly. Wait for a while before rebooting your router.
If rebooting the router also proves to be futile, then you may revert back to the factory settings. This can be done by pressing the tiny reset button that is present at the rear end. Hold it for a few second until you see that the LEDs begin to blink again. Once this is done you will have to reinstall your router with the help of a website based setup.
Your wireless broadband may seamlessly connect devices in one room perfectly but it may not allow proper signal to the devices that in room further away from the router. Check the signal bars on your device. Having two bars or less indicates that the signal strengths are too weak to maintain a proper internet connection. Most of the routers today have a dual band. Try connecting it with the other band. Also adjust the antennas of the router. You may reposition the router if you can. Try keeping it in an open area, away from the television to avoid interference. However, if you cannot reposition the router, then you may want to consider investing in a repeater or a powerline adaptor. Wireless repeaters amplify the signal strengths and resolve the connectivity issues because of coverage dead zones within the household or your office.
Firmware is built-in embedded software that is installed on the ROM (Read Only Memory) chip, which lets the security protocols and the network protocols to be implemented on the router hardware. Firmware updates are downloadable from the vendor website. These updates enhance the system performance. Keep in mind never to install firmware updates from any other third-party website. The firmware update tool is located in the router management’s "system" section.
Your laptop may connect with the wireless broadband perfectly, but your smartphone is facing issues, it is possible that there is problem with the device’s network. In case of smartphones, you will have to open the Wi-Fi settings and verify if it is enabled or not in the first place. Also check if you are connected with the appropriate SSID and whether the security password is correct or not. Additionally, check that the date and time settings on the mobile device are accurate and the airplane mode is turned off. Run the “Network Diagnostics” if your Windows device is having connection problems. Resetting the adapter mostly corrects most common issues but ascertain the adapter has the latest driver updates.